Quality Manager – Telecom Industry

Job Description:

We are seeking a skilled and detail-oriented Quality Manager to join our Telecom team. This position plays a crucial role in ensuring that the company’s resources, processes, training programs, and health and safety measures meet the highest quality standards, ultimately enhancing the overall performance and customer satisfaction.

Key Responsibilities:

1. Quality Oversight of Hiring Process:
   • Assess and verify the quality of resources being hired for various telecom roles, ensuring candidates meet organizational and operational requirements.
   • Collaborate with HR and recruitment teams to define candidate evaluation criteria and ensure alignment with organizational standards.
   • Implement processes for monitoring and improving the quality of new hires and staff retention.
2. Training and Development:
   • Define, develop, and manage comprehensive training modules for all new hires and existing employees within the telecom sector.
   • Ensure training programs are aligned with industry standards, company requirements, and regulatory compliance.
   • Evaluate and improve the effectiveness of training programs, incorporating feedback and performance metrics.
3. Procedure and Quality Manuals:
   • Create, update, and manage procedure manuals, process workflows, and standard operating procedures (SOPs) for various telecom operations and services.
   • Ensure that all procedural documents are comprehensive, clear, and compliant with industry standards and company policies.
   • Continuously evaluate and revise process manuals to incorporate best practices and emerging industry trends.
4. Health and Safety Management:
   • Oversee the development, implementation, and monitoring of health and safety protocols for telecom field operations and office-based staff.
   • Ensure compliance with all relevant health and safety regulations, including local, regional, and national laws.
   • Conduct regular health and safety audits, risk assessments, and inspections to identify hazards and implement corrective actions.
   • Develop and implement safety training programs for employees, ensuring they are fully informed of safety standards, emergency procedures, and proper equipment usage.
   • Promote a culture of health and safety across the organization by ensuring employees follow safety procedures and encouraging the reporting of safety concerns.
   • Monitor employee well-being and advocate for workplace wellness initiatives, ensuring a safe and supportive working environment for all staff.
5. Quality Audits and Monitoring:
   • Conduct regular quality audits to assess the performance of resources (employees, teams, processes) against established benchmarks.
   • Identify opportunities for improvement and collaborate with team leaders to implement corrective actions.
   • Develop and maintain a system for tracking quality metrics, including performance reviews, customer satisfaction, operational efficiency, and health and safety compliance.
6. Continuous Improvement:
   • Lead initiatives to continuously improve quality standards and processes across departments, focusing on enhancing efficiency, customer satisfaction, and employee performance.
   • Implement root-cause analysis to identify and resolve quality-related issues.
   • Foster a culture of quality improvement and professional development within the team.
7. Stakeholder Collaboration:
   • Collaborate with various departments (HR, Operations, Training, Customer Service, Health and Safety) to ensure quality standards and safety practices are consistently maintained across all functions.
   • Provide regular reports and presentations on quality performance, health and safety concerns, challenges, and improvement plans to senior management.
8. Compliance and Regulatory Adherence:
   • Ensure that all training, procedures, quality processes, and health and safety measures comply with relevant industry regulations, standards, and best practices.
   • Monitor changes in telecom and safety regulations and adjust internal processes to maintain compliance.

Qualifications:

• Bachelor’s degree in Business Administration, Telecom, Engineering, or a related field (Master’s degree is a plus).
• Proven experience in a Quality Manager role or similar position in the telecom industry, with a focus on process improvement, training, resource management, and health and safety management.
• Strong knowledge of telecom industry standards, regulations, operational best practices, and health and safety regulations.
• Excellent written and verbal communication skills.
• Ability to develop clear and detailed training programs, procedure manuals, SOPs, and health and safety protocols.
• Strong analytical skills and experience in performance analysis, audits, and reporting.
• Experience with quality management systems and tools, such as Six Sigma or ISO 9001, is a plus.

Skills:

• Project management and leadership skills.
• Attention to detail and a commitment to maintaining high-quality and safety standards.
• Proficiency in quality management software, Microsoft Office Suite, and training platforms.
• Strong problem-solving abilities and decision-making skills.
• Ability to collaborate effectively with cross-functional teams.
• In-depth knowledge of health and safety management systems and best practices.

Work Environment:

• Full-time, on-site or hybrid (based on company policy).
• Opportunity to work with a dynamic and innovative telecom company focused on growth, continuous improvement, and employee well-being.